accommodation rules

Operator: Stella Vision, s.r.o, Komenského 361, 908 77 Borský Mikuláš

1. Introductory Provisions

1.1. These Accommodation Rules, issued by Stella Vision, s.r.o., with its registered office at Komenského 361, 908 77 Borský Mikuláš, Company ID No.: 52206378 (hereinafter referred to as the “Operator”), apply to the provision of accommodation and related services (hereinafter referred to as “services”) at the Design Villa Stella accommodation facility (hereinafter referred to as the “facility”) and governs the rights and obligations of the operator and guests (hereinafter referred to as the “customer”) from the moment the customer checks in at the facility until the end of their stay.

1.2. These Accommodation Rules have been drawn up in accordance with Slovak legislation and applicable regulations concerning the operation of accommodation facilities. They include the Operating Rules for the Pool and Wellness Center, the Fire Safety Rules, the Privacy Policy, as well as other documents made available to guests.

1.3. These Accommodation Rules are an integral part of the accommodation contract pursuant to Section 754 et seq. of Act No. 40/1964 Coll., the Civil Code, as amended (hereinafter referred to as the “Civil Code”), which is concluded between the guest and the operator. The Accommodation Rules are posted on the premises of the facility. Prior to check-in and before using the services at the facility, the guest confirms that they have been made aware of these Accommodation Rules and agrees to comply with them.

1.4. The purpose of these Accommodation Rules is to ensure order, safety, hygiene, and the protection of the health of guests staying at our facility, which offers accommodations in 3 suites and additional services such as a wellness center, swimming pool, fitness center, lounge, game room, and ski storage room.

2. Price for Accommodation and Related Services

2.1. The customer shall pay the price for the lodging and related services provided by the operator in accordance with the confirmed reservation. If the customer checked in for a stay without a prior reservation (by entering into an accommodation agreement directly at the facility), as well as in cases where the customer did not pay the full price for accommodation and related services at the time of reservation, or in cases where the customer uses additional services at the facility that were not paid for in advance (e.g., wellness), the guest is obligated to pay for these services in accordance with the current price list for individual services, which is posted at the facility. The guest is obligated to pay any outstanding charges for accommodation services upon arrival at the facility, and charges for other services no later than at the end of the stay (check-out). The guest’s stay cannot be concluded (check-out cannot be processed) until all outstanding balances have been paid. The guest is required to review the bill (invoice) at the time of payment at the facility; any billing complaints raised at a later date cannot be considered.

2.2.  If the customer fails to use the services that have been reserved or paid for by the customer for any reason on the customer’s part (early departure from the stay, later check-in date), the customer is not entitled to any financial or non-financial compensation, substitute performance, or damages.

2.3. The Operator reserves the right to individually assess and determine the validity of a customer’s request for a refund for the full amount of reserved and paid-for services that were not used due to serious reasons on the customer’s part (e.g., injury, serious illness, death, and the like); for the purposes of assessing such a request, the customer is required to prove to the operator the existence and duration of the serious reasons (e.g., a hospital admission certificate, a medical report, a death certificate, etc.). The customer has no legal right to compensation in these cases.

2.4. In exceptional cases, the operator may offer the customer accommodations other than those agreed upon, provided they do not differ substantially from the confirmed reservation. The provisions of these rules do not preclude the consumer’s statutory rights.

3. Terms and Conditions of the Facility

3.1.  The operator will accommodate the guest on the day of arrival, in accordance with the reservation, between 4:00 p.m. and 10:00 p.m. (check-in). If the guest does not check in by 10:00 p.m. at the latest without having previously informed the operator of a later check-in time, the operator is entitled to make the reserved apartment available to other guests. In such a case, the guest is not entitled to a refund of the price paid for the stay, nor to any other financial or non-financial compensation, substitute performance, or damages.

3.2. Only guests who have registered for accommodations may stay at the facility. Registration takes place upon entry to the facility in the guest’s personal presence. To check in, the guest must present an ID card, passport, or other form of identification to the operator upon arrival at the facility. Upon arrival, the guest will receive a master key to the facility and a remote control for the entrance gate. In the event of their loss, the guest is obligated to cover all costs associated with their replacement.

3.3. The facility reserves the right to refuse accommodation to a guest with a communicable disease, a parasitic infection, or any other illness that could pose a health risk to the operator’s employees or other guests at the facility. Pets are not permitted.

3.4. The guest has the right to park in the unguarded parking lot adjacent to the facility; the operator is not liable for damage to a parked vehicle resulting from damage to or theft of the guest’s motor vehicle, including its parts and accessories (roof boxes, bike racks, etc.) or any items located inside the motor vehicle parked in the parking lot in front of the facility, as this is not a guarded parking lot and no contract for the safekeeping or storage of the motor vehicle is established between the guest and the operator. The provisions of these rules do not exclude the consumer’s statutory rights.

3.5. Upon entering the apartment, the customer, in their own interest, shall inspect the condition of the apartment and its individual fixtures and their functionality, and shall immediately report any defects or deficiencies to the facility operator. For security reasons, customers are required to lock the entrances to the building.

3.6. All areas of the facility, including apartments, balconies, and terraces, are non-smoking areas. A designated smoking area is located in front of the facility’s entrance. The facility operator will inform guests about the smoking area upon request. If a guest violates the smoking ban on the premises, the operator is entitled to a contractual penalty of €100.00, which the guest is required to pay to the operator in cash no later than at check-out. If, as a result of violating the smoking ban in the apartment or any other areas of the facility, damage occurs to the operator’s property and/or to the the life or health of guests or the operator’s employees, the guest is obligated to compensate for the resulting damage in full, including the costs of taking the apartment out of service.

3.7. When using the kitchen, guests are required to maintain cleanliness and order. After use, they are required to return all dishes clean to their proper places. Customers are required to maintain order and cleanliness in common areas, the game room, and the lounge; customers will be billed for the costs of cleaning up any significant messes in these areas.

3.8. In no area of the facility (apartments, common areas, wellness center, lounge, game room, etc.) is it permitted, without the operator’s consent, to make any changes to the facilities or equipment, tamper with electrical or any other installations, or move any equipment.

3.9. Guests are not permitted to use their own electrical appliances in the apartments, with the exception of electrical appliances used for personal hygiene (electric shavers, epilators, etc.) and chargers for cell phones, tablets, or laptops. Commercial video recordings and photographs are not permitted anywhere on the premises without the operator’s consent.

3.10. Guests are not permitted to bring sports equipment from the fitness center or game room, or their own skis, bicycles, scooters, etc., into the apartment. A designated area within the facility may be used for storing skis and bicycles.

3.11. For safety reasons, children under 10 years of age may not be left unattended in the apartments or other areas of the facility without a legal guardian or a person over 18 years of age authorized by the legal guardian.

3.12. Quiet hours at the facility are from 10:00 p.m. to 6:00 a.m. Guests’ behavior during quiet hours must not disturb other guests. Loud television volumes, loud talking, singing, etc., are not permitted. Loud celebrations, parties, and the like are prohibited on the premises.

3.13. Guests may receive visitors at the facility only with the operator’s consent and exclusively outside of quiet hours. Overnight stays by non-guests are prohibited.

3.14. The operator may enter the apartment for cleaning purposes and, if necessary, to repair a malfunction, or to provide emergency medical assistance, or in the event of a suspected violation of these accommodation rules or a serious threat to the facility’s property, other guests, or the health and lives of guests or the operator’s employees.

3.15. In the event of illness, a sudden deterioration in health, or injury to a guest, the guest shall immediately contact the facility operator (in the case of a minor guest, their legal guardian or responsible person) to ensure the provision of first aid and medical assistance, or transportation to a medical facility (doctor, hospital) at the guest’s expense.

3.16. The customer is required to leave the apartment in the same condition as it was at the beginning of the stay. In the event of damage or a change in the condition of the apartment, the customer is required to restore the apartment to its original condition at their own expense before the end of the stay (check-out); otherwise, they are required to reimburse the operator for all costs incurred in restoring the apartment to its original condition.

3.17. The customer must check out by 11:00 a.m. on the last day of their stay (check-out).  If the guest does not check out by 11:00 a.m. on the last day of their stay, the operator has the right to charge the guest for the extended use of the apartment. The charge for extended use of the apartment when checking out by 6:00 p.m. on the last day of the stay is 50% of the price of accommodation services for one day of stay, at the rate applicable for that day; the fee for extended use of the room when the stay ends after 6:00 p.m. on the last day of the stay is 100% of the price of accommodation services for one day of stay at the rate applicable for that day. If the guest has not checked out by 12:00 a.m. on the last day of the stay, the operator is authorized to inventory and remove the guest’s belongings from the apartment and store them at the guest’s expense.

3.18. Guests are required to sort municipal waste as specified by the operator; furthermore, guests are required to use the trash cans provided by the facility for waste disposal.

3.19. Whenever leaving the apartment, the guest is required to turn off the lights, unplug all electrical appliances that were in use, turn off the water valves, and close all windows and doors. At the end of their stay, the guest is required to perform a basic cleanup of the apartment, take out the trash, and return the key to the operator.

3.20. Fire safety regulations are posted in a visible location on the premises—guests are required to follow them during their stay. In the event of a fire, guests are required to follow the relevant fire safety guidelines, the operator’s instructions, and, upon the arrival of the fire department, the instructions of the incident commander.

4. Rules for Using the Wellness Center, Pool, Fitness Center, and Ski Room

4.1. The wellness center, pool, and fitness center are available to guests daily during operating hours from 8:00 a.m. to 10:00 p.m., or at the times posted on-site.

4.2. Entry to the wellness area and swimming pool is permitted only in appropriate attire (swimsuit, bath towel, bathrobe); guests are required to shower thoroughly before use.

4.3. Use of the fitness center is permitted only to persons over the age of 18, or to those aged 15 and older with the consent and under the supervision of a legal guardian. When using the fitness equipment for the first time, it is recommended that you familiarize yourself with the rules and instructions for using the machines. Guests are required to behave responsibly and respect other visitors.

4.4. Before using the wellness and pool facilities, guests are required to familiarize themselves with the hygiene regulations, contraindications, and operating rules for the pool and wellness facilities.

4.5. Use of the wellness area, pool, and fitness center is at your own risk. There is no lifeguard on duty in the pool. Children and non-swimmers may use the pool only under the constant supervision of a responsible adult. The legal guardian or accompanying adult is responsible for the safety of minors.

4.6. The customer is not entitled to damages or any other financial or non-financial compensation or substitute performance on the grounds that, due to operational reasons on the part of the operator, it was not possible to provide the customer with the full scope of services (e.g., restrictions on wellness facilities, closure of the swimming pool, hot tubs, or saunas).

4.7. The ski storage room is available to guests of the guesthouse during the winter season for storing ski equipment. Guests staying at the guesthouse may use the ski storage room free of charge; the operator assumes no liability for valuables, such as ski equipment or stored personal belongings. The provisions of these rules do not exclude the consumer’s statutory rights.

5. Liability of the Operator and the Guest for Damages

5.1 The operator is liable for damage incurred by the customer during their stay at the facility in accordance with the relevant provisions of the Civil Code and other generally binding legal regulations valid and in effect within the territory of the Slovak Republic.

5.2. The accommodation provider is not liable for the loss, theft, or damage of valuables stored in the facility’s apartments. The provisions of these rules do not exclude the consumer’s statutory rights.

5.3. The customer is required to assert claims arising from the operator’s liability for damages within the time limits and in the manner prescribed by the relevant provisions of the Civil Code and other generally binding legal regulations in force and effective within the territory of the Slovak Republic.

5.4. The customer is liable for any damage caused by the customer or by persons for whom the customer is responsible to the operator’s property and/or equipment, as well as to the life, property, or health of the operator’s employees or other customers. The customer is obligated to compensate the injured party (the operator, another customer, or an employee) for any such damage in accordance with the relevant generally binding legal regulations.

6. Information on the Processing of Personal Data

6.1. The operator processes guests’ personal data in accordance with the GDPR and Act No. 18/2018 Z. z., primarily for the purposes of making reservations, entering into and fulfilling the accommodation contract, keeping records of guests, fulfilling tax and accounting obligations, reporting the stay of foreign nationals, protecting legal claims, ensuring security, and communicating with guests.

6.2. The scope of the data processed depends on the purpose and legal basis. This may include, in particular, first name, last name, contact information, address, date of birth, nationality, information from an identity document to the extent required by law, residence information, payment information, information required for the lodging tax, and information required to handle a complaint or insurance claim.

6.3. The facility will process personal data both manually and automatically, directly through its authorized employees and further through processors authorized by the facility on the basis of personal data processing agreements.

6.4. List of entities to which the guest’s personal data may be disclosed: Personal data will be provided or disclosed to third parties only as required by law.

6.5. Personal data is retained only for the period necessary to fulfill the purpose of processing, comply with statutory retention obligations, and protect legal claims. Specific retention periods and the rights of data subjects are set forth in the controller’s Privacy Policy.

6.6. The facility operates a video surveillance system, which is used exclusively to protect the lives, health, and safety of guests and staff; to protect property; to prevent damage; and to investigate security incidents. The cameras may monitor, in particular, entrance areas, the exterior of the building, parking lots or access areas, and common areas. The CCTV system is not intended to monitor guest rooms, bathrooms, restrooms, or other areas where it would constitute an unreasonable intrusion into guests’ privacy. Specific timeframes and the rights of data subjects are set forth in the operator’s Privacy Policy.

6.7. The guest has the rights of a data subject under the GDPR, in particular the right of access, rectification, erasure, restriction of processing, objection, data portability (where applicable), and the right to file a complaint with the Office for Personal Data Protection of the Slovak Republic.

7. 7. Final Provisions

7.1. Stella Vision, s.r.o. is authorized to amend these Accommodation Rules; such amendments shall be effective for customers as of the date of publication of the amended version of the Accommodation Rules. The version of the accommodation rules valid and in effect as of the guest’s check-in date shall govern the guest’s stay. The guest is required to comply with the provisions of these accommodation rules.

7.2. In the event that a guest violates the provisions of these Accommodation Rules, fails to follow the instructions of the facility’s staff, damages or endangers the operator’s property, or damages or endangers the health, life, or property of the operator’s employees or other guests, or if, despite a warning, the guest grossly violates public decency or their obligations under the accommodation agreement, or damages the reputation of the operator, its employees, or other guests, the operator has the right to terminate the accommodation agreement, expel the guest from the facility, and deny them access to the facility’s services. In such a case, the guest is not entitled to a refund of the proportionate portion of the price paid for the stay, nor to any other financial or non-financial compensation or reimbursement, nor to damages. The operator is entitled to refuse to check the customer in for accommodation if, upon check-in, the customer behaves in a manner that violates public decency, damages the reputation of the operator, its employees, or customers, behaves aggressively, or damages or endangers the operator’s property, or if they damage or endanger the health, life, or property of the operator’s employees or guests; in such a case, the guest is not entitled to a refund of the price paid for the stay, nor to any other financial or non-financial compensation or reimbursement, nor to damages.

7.3. These Accommodation Rules, as well as all legal relationships arising from the accommodation contract, are governed by the laws of the Slovak Republic. All legal relationships not covered by these Accommodation Rules are governed by generally binding legal regulations in force in the Slovak Republic. Any dispute arising from the accommodation agreement, including a dispute regarding the interpretation of these Accommodation Rules, , shall fall within the jurisdiction of the Slovak courts if the parties to the legal relationship are unable to reach an amicable resolution of the dispute. If any provision of these Accommodation Rules is or becomes invalid, ineffective, or unenforceable, such invalidity, ineffectiveness, or unenforceability shall not affect the validity and effectiveness of the remaining provisions of these Accommodation Rules. These Accommodation Rules govern the rights and obligations during the guest’s stay at the facility.

These Accommodation Rules shall enter into force and take effect on February 1, 2025.

In Kežmarok, on January 31, 2025